Frequently Asked Questions
Answers about ordering, shipping, warranty and our products.
Everything you need to know
Ordering, shipping, compatibility and warranty: the questions we hear most often.
Do you ship internationally?
Yes. We ship to more than 40 countries. Delivery is free on orders over AED 1,800; otherwise a flat rate is calculated at checkout.
Which payment methods do you accept?
We accept major credit and debit cards, direct bank transfer, cash on delivery in selected regions and purchase orders for registered businesses.
Are Secumax cameras compatible with other recorders?
Our IP cameras are ONVIF compliant and work with most third-party NVRs and video management software. Our AHD cameras work with standard hybrid DVRs.
Can I view my cameras on my phone?
Yes. All Secumax recorders support free mobile apps for iOS and Android with P2P cloud setup, so no port forwarding is needed.
What warranty do I get?
Every product carries a two-year manufacturer warranty. Registered installers also benefit from advance replacement.
Do you offer installation?
Yes. Our engineering team and certified installer partners provide site surveys, installation and commissioning. Contact us for a quote.
Can I return a product?
Unused products in original packaging can be returned within 14 days of delivery for a full refund.
Still have questions?
Our engineers are happy to help with product selection and system design.
